Privacy Policy — sgc11

sgc11 ("we", "us", "our") is committed to protecting the privacy and security of every player who uses our online betting and gaming platform. This Policy describes in plain, accurate terms how we handle personal data — from the moment you land on the sgc11 website through to account closure and beyond.

This Policy applies to:

• All visitors to https://sgc11.vip, regardless of whether they have a registered account.
• All registered players across every product vertical available on sgc11 — sportsbook, live casino, slot gacor (high-payout slot machine) games, togel (Indonesia's traditional numbers lottery), online poker, and esports wagering.
• All interactions with sgc11 customer support, whether via live chat, WhatsApp, or email.
• All payment and financial transactions processed through the platform, including deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja.

This Policy does not apply to third-party websites, payment portals, or game studio interfaces that you may navigate to from sgc11. Once you leave the sgc11 platform, the privacy practices of those third parties govern your data, and we encourage you to review their respective policies independently.

The categories of personal data that sgc11 collects from players include the following:

2.1 Registration & Identity Data

• Full legal name (as it appears on your Indonesian national identity card — KTP — or passport).
• Date of birth (for age verification — you must be 21 or older to register).
• Residential address within Indonesia.
• Valid email address.
• Active Indonesian mobile phone number.
• Username and encrypted password.

2.2 KYC & Verification Data

• Copy of government-issued photo ID (KTP, SIM, or Passport).
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days).
• Selfie photograph for liveness verification, where required.
• Bank account details for withdrawal processing (account holder name, bank name, account number).
• E-wallet identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja where used as a payment method.

2.3 Transaction Data

• Deposit and withdrawal amounts, dates, methods, and reference numbers.
• Full betting and gaming history — including all sportsbook wagers, live casino sessions, slot gacor spins, togel draw participation, poker hands, and esports bets.
• Bonus activations, wagering progress, and promotion claims.
• Account balance history and any adjustments made by sgc11.

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser version.
• Unique device identifiers.
• Session timestamps, login history, and logout records.
• Clickstream and navigation data within the platform.

2.5 Communications Data

• All support chat transcripts, WhatsApp message history, and email correspondence between you and sgc11 support.
• Feedback, complaint, and dispute records.
• Responses to surveys or promotional campaigns where you choose to participate.

sgc11 collects personal data through the following means:

• Direct Provision: Data you actively provide when registering an account at sgc11 Login, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in promotions.
• Automatic Collection: Technical and device data collected automatically as you navigate the platform, including IP address, device identifiers, and session activity data gathered via cookies, server logs, and similar technologies. See Section 7 for full details on cookie use.
• Third-Party Sources: Data received from our payment processing partners (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and others) for the purpose of confirming transaction status and verifying deposit source. Data from KYC verification service providers who perform identity and age checks on our behalf. Data from fraud prevention and anti-money-laundering (AML) screening services that cross-reference player information against relevant watch lists.
• Game and Platform Interaction Data: Automated records of all in-platform activity generated by the sgc11 gaming engine and sportsbook system, including bet placement, game outcomes, session duration, and responsible gaming tool usage.

sgc11 processes personal data only for defined, legitimate purposes. The following table summarises the primary purposes for which your data is used:

sgc11 does not use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or establishing an alternative lawful basis for processing.

sgc11 relies on the following legal bases when processing your personal data, consistent with applicable international data protection principles:

• Contractual Necessity: The majority of data processing by sgc11 is necessary to perform the contract between sgc11 and you as a registered player — specifically to operate your account, process your bets, handle deposits and withdrawals, and provide customer support. Without this processing, we cannot deliver the services you have contracted for.
• Legal Obligation: sgc11 is required by applicable regulatory frameworks to conduct KYC identity verification, maintain transaction records, perform AML screening, and retain certain data for specified minimum periods. This processing is mandatory and cannot be opted out of while you hold an active sgc11 account.
• Legitimate Interests: sgc11 processes certain technical and behavioural data on the basis of its legitimate interests in maintaining the security and integrity of the platform, preventing fraud, detecting multi-accounting, enforcing bonus policy, and improving the overall player experience. We apply a balancing test to ensure our legitimate interests do not override your fundamental privacy rights.
• Consent: Where sgc11 sends you personalised marketing communications, promotional emails, or optional push notifications, this processing is based on your explicit consent, which you may withdraw at any time through your account notification settings or by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing prior to that withdrawal.

sgc11 does not sell or rent personal data to any third party for commercial purposes. Your data may be shared only in the following circumstances and only to the extent strictly necessary:

• Payment Processing Partners: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja receive the minimum transaction data required to process deposits and withdrawals — typically your account holder name, account or wallet number, and transaction amount in IDR.
• KYC and Identity Verification Providers: Third-party identity verification services receive copies of your submitted KYC documents solely for the purpose of verifying your identity, age, and residency. These providers are contractually bound to process your data only for the KYC purpose and not to retain it beyond the verification period.
• Fraud Prevention and AML Services: Specialist fraud detection and anti-money-laundering screening providers may receive certain account and transaction data for the purpose of flagging suspicious activity. These providers operate under strict data processing agreements.
• Game Studio Providers: Game providers such as Pragmatic Play, Evolution Gaming, PG Soft (Pocket Games Soft), NetEnt, Microgaming, and Spribe receive session data sufficient to serve games to your device. They do not receive your full personal profile, financial data, or KYC documents.
• Legal and Regulatory Authorities: sgc11 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. Such disclosures are made only to the extent required by the applicable legal obligation.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of sgc11's business or assets, player data may be transferred to the successor entity, subject to equivalent privacy protections. Players will be notified of any such transfer in advance to the extent practicable.

sgc11 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that enable the platform to recognise your session, remember your preferences, and deliver a consistent and secure experience.

7.1 Types of Cookies Used by sgc11

7.2 Cookies Not Used by sgc11

sgc11 does not deploy third-party advertising or retargeting cookies, social media tracking pixels, or cross-site behavioural profiling technologies. We do not integrate Facebook Pixel, Google Ads remarketing tags, or any equivalent third-party advertising SDK on the platform.

7.3 Managing Cookies

You may adjust your browser's cookie settings to block or delete cookies at any time. However, disabling strictly necessary cookies will prevent you from logging in to your account and using platform features. Functional and analytics cookies can be disabled without affecting core account access.

sgc11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. The following retention schedule applies:

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Data subject to an ongoing legal dispute, regulatory investigation, or court order will be retained for the duration of that matter regardless of the standard retention schedule.

As a player on the sgc11 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact sgc11 support at [email protected] with the subject line "Data Rights Request — [Your Username]".

• Right of Access: You have the right to request a copy of all personal data that sgc11 holds about you. We will provide this in a structured, commonly used, machine-readable format within 14 business days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For KYC-related corrections, supporting documentation may be required.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (where consent was the basis for processing), or where processing was unlawful. This right is subject to our legal retention obligations — data we are required by law to retain cannot be deleted on request.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of data is being resolved.
• Right to Data Portability: For data processed on the basis of contract or consent, you have the right to receive your personal data in a portable format and to request its transfer to another service provider where technically feasible.
• Right to Object: You have the right to object at any time to processing based on legitimate interests, including profiling for responsible gaming monitoring. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

sgc11 implements a comprehensive and layered data security programme designed to protect your personal and financial information against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• Encryption in Transit: All data transmitted between your device and sgc11 servers is encrypted using TLS 1.2 or higher (256-bit SSL). HTTPS is enforced across all platform interfaces.
• Encryption at Rest: Sensitive personal data and financial records stored in our databases are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within sgc11's systems is governed by strict role-based access controls. Only authorised personnel with a legitimate operational need may access player data. All internal access events are logged and auditable.
• Two-Factor Authentication (2FA): sgc11 supports and recommends 2FA for all player accounts. Internal sgc11 staff access to data systems requires mandatory 2FA.
• Penetration Testing: The platform undergoes regular independent penetration testing and vulnerability scanning to identify and remediate security weaknesses before they can be exploited.
• Incident Response: sgc11 maintains a documented data breach response plan. In the event of a data breach that poses a risk to your rights, we will notify affected players without undue delay and within the timeframes required by applicable law.

While sgc11 takes all reasonable and industry-standard measures to protect your data, no internet-based platform can guarantee absolute security. You also bear responsibility for maintaining the confidentiality of your account credentials and for securing the devices you use to access the platform.

The sgc11 platform is strictly for adults aged 21 and over. We do not knowingly collect, process, or store personal data from any individual under the age of 21. This restriction applies universally — regardless of the legal gambling age in any other jurisdiction.

If sgc11 discovers that personal data has been collected from a person under the age of 21, we will:

• Immediately suspend the relevant account pending investigation.
• Permanently close the account upon confirmation of under-age registration.
• Return any deposited real-money funds (where the deposit source can be verified) to the original payment method.
• Securely delete all associated personal data that we are not required to retain under applicable legal obligations.

If you are a parent or guardian and believe that a minor under your care has registered an account on sgc11, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will treat such reports with the highest priority and full confidentiality.

The sgc11 platform is strictly for adults aged 21 and over. We do not knowingly collect, process, or store personal data from any individual under the age of 21. This restriction applies universally — regardless of the legal gambling age in any other jurisdiction.

If sgc11 discovers that personal data has been collected from a person under the age of 21, we will:

• Immediately suspend the relevant account pending investigation.
• Permanently close the account upon confirmation of under-age registration.
• Return any deposited real-money funds (where the deposit source can be verified) to the original payment method.
• Securely delete all associated personal data that we are not required to retain under applicable legal obligations.

If you are a parent or guardian and believe that a minor under your care has registered an account on sgc11, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will treat such reports with the highest priority and full confidentiality.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by sgc11, please contact our dedicated privacy team using the details below. All privacy-related communications are handled with strict confidentiality.

sgc11 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection obligations. The DPO can be reached directly via [email protected] with "DPO" in the subject line.